Refund policy

Returns & refunds

Short version: if we got it wrong, we fix it and you keep your money. If you changed your mind, send it back unopened within 30 days.

If it arrived damaged, wrong or faulty

Email support@mascbody.com within 14 days of delivery with your order number and a photo. We will replace it or refund it in full. You do not need to send anything back and you do not pay return shipping.

If you changed your mind

Unopened, unused products in their original packaging can be returned within 30 days of delivery for a refund of the product price. Return shipping is yours. There is no restocking fee. Email us first and we will send return instructions — parcels sent back without them take a long time to find us.

What we cannot take back

Anything opened, used, or with a broken seal. These are supplements and skincare: once a seal is broken the product cannot be resold or reused by anyone. That is a hygiene rule, not a judgement.

Also excluded: gift cards, and anything delivered more than 30 days ago.

How refunds are paid

To the original payment method, once the return arrives and is checked — usually within 3 business days of arrival. Your bank then takes its own 5–10 business days, which is between you and them.

Original shipping charges are not refunded unless the return is our error.

It never turned up

If tracking says delivered and it is not there, give it 48 hours — carriers mark parcels early more often than they lose them. Then email us and we will chase it or replace it.

Cancelling an order

Email us as soon as you can. Orders reach our fulfilment partner quickly and we cannot pull one once it has been picked, but we will always try.

Reaching us

support@mascbody.com
MASC / BODY, 25 Dalhousie St, Toronto, ON M5B 0B3, Canada